Telephone Personal Banker
Hiring for July, 27, 2105
The Personal Banker is responsible for taking a high volume of calls, processing customer transactions for a variety of products and services, providing accurate, efficient and friendly customer service. Establish and solidify customer relationships by understanding their evolving needs and providing solutions for the right products and services. Uphold U.S. Bank customer service expectations of being helpful, knowledgeable and respectful while interacting with customers. Offer appropriate financial solutions to resolve customer concerns through quality service and product knowledge.
Job
Responsibilities:
Build long-standing relationships with U.S. Bank customers by providing excellent customer service and maintaining thorough knowledge of all products. Build customer trust and loyalty by proficiently answering customer questions; explaining policies thoroughly and fulfilling customer needs. Serve as a product and service expert. Promote a positive image of U.S. Bank with each customer every time. Efficiently gather customer information, identify financial needs and educate the customer on U.S. Bank products, services and programs. Meet individually assigned sales goals with a high level of quality. Process transactions and engage in sales while communicating professionally, clearly and confidently. Perform services and account maintenance, adhering to U.S. Bank and Federal regulations. Interpret and accurately process customer requests and transactions according to guidelines. Maintain established controls, such as identification procedures and all other pertinent verification, necessary to transact business.
Start Date is July 27th, 2015
Training:
Five (5) weeks of full time training is required. Training runs Monday -Friday and is a set schedule.
Benefits:
- Promotional opportunities
- Medical, Dental, Vision
- Life and AD&D Insurance
- Short and Long Term Disability
- 401(k) plan with company match
- Pension Program
- Paid Vacation
- Paid Holidays
- Tuition Reimbursement
- Discounts with major retailers
- Mentorship Program
If you are a self-motivated, reliable individual with perseverance and a drive to succeed, we want to talk to you.
Basic
Qualifications:
- High school diploma or equivalent
- Eighteen (18) months of customer service or related experience
Preferred Skills/
Experience:
- Effective sales and referral skills
- Excellent telephone and interpersonal skills
- Good problem-solving, negotiation, and time management skills
- Proficient computer skills, especially Microsoft Office applications
- Excellent verbal and written communication skills
Estimated Salary: $20 to $28 per hour based on qualifications.
The Personal Banker is responsible for taking a high volume of calls, processing customer transactions for a variety of products and services, providing accurate, efficient and friendly customer service. Establish and solidify customer relationships by understanding their evolving needs and providing solutions for the right products and services. Uphold U.S. Bank customer service expectations of being helpful, knowledgeable and respectful while interacting with customers. Offer appropriate financial solutions to resolve customer concerns through quality service and product knowledge.
Job
Responsibilities:
Build long-standing relationships with U.S. Bank customers by providing excellent customer service and maintaining thorough knowledge of all products. Build customer trust and loyalty by proficiently answering customer questions; explaining policies thoroughly and fulfilling customer needs. Serve as a product and service expert. Promote a positive image of U.S. Bank with each customer every time. Efficiently gather customer information, identify financial needs and educate the customer on U.S. Bank products, services and programs. Meet individually assigned sales goals with a high level of quality. Process transactions and engage in sales while communicating professionally, clearly and confidently. Perform services and account maintenance, adhering to U.S. Bank and Federal regulations. Interpret and accurately process customer requests and transactions according to guidelines. Maintain established controls, such as identification procedures and all other pertinent verification, necessary to transact business.
Start Date is July 27th, 2015
Training:
Five (5) weeks of full time training is required. Training runs Monday -Friday and is a set schedule.
Benefits:
- Promotional opportunities
- Medical, Dental, Vision
- Life and AD&D Insurance
- Short and Long Term Disability
- 401(k) plan with company match
- Pension Program
- Paid Vacation
- Paid Holidays
- Tuition Reimbursement
- Discounts with major retailers
- Mentorship Program
If you are a self-motivated, reliable individual with perseverance and a drive to succeed, we want to talk to you.
Basic
Qualifications:
- High school diploma or equivalent
- Eighteen (18) months of customer service or related experience
Preferred Skills/
Experience:
- Effective sales and referral skills
- Excellent telephone and interpersonal skills
- Good problem-solving, negotiation, and time management skills
- Proficient computer skills, especially Microsoft Office applications
- Excellent verbal and written communication skills
Estimated Salary: $20 to $28 per hour based on qualifications.
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