Revenue Cycle Account Rep I Job

Company Name:
Mayo Clinic
Job Posting Number:33773BR
Job Posting Title:Revenue Cycle Account Rep I
Job Posting Category:Office/Secretarial/Clerical Support
Work Site:MCHS - NW WI - Eau Claire
Department:Revenue Cycle
Job Description
Mayo Clinic Health System in Eau Claire partners with Manpower to fill this position. Please read carefully through the following options:
1. If you are currently registered with Manpower, it is not necessary for you to fill out an application online. Please contact the Manpower office at o inquire about this position.
2. If you are not currently registered with Manpower, please do not fill out the Mayo Clinic Health System online application. You will need to apply online through the Manpower website at . Please choose Mayo Clinic Health System from the "Office Location Nearest You" section of the application.
3. If you are a current employee of Mayo Clinic or Mayo Clinic Health System, please continue to the online application. You do not need to register with Manpower.
Serves as the primary contact for answering statement and billing inquiry calls across the Mayo Clinic Health System. Verifies accuracy of demographic and insurance information to ensure timely and appropriate reimbursement. Assist patients and family members with billing and account questions, including following up with insurance companies and internal departments as needed. Request payments from patient for their out of pocket responsibility. Provide patients with estimated fee quotes, and able to explain insurance terms and regulations to assist patients in understanding their benefits. Assist patients with Mayo Clinic Health Systems Complaint and Grievance process; resolving complaints at first contact whenever possible, or referring complaint to Business Services management or Customer Service based on situation. Ensure all encounters occur in a courteous, professional and confidential manner.
Basic Qualifications:
Basic accounting knowledge (understanding of debits and credits). Two years of customer service experience required, phone experience preferred.Knowledge of insurance, billing terms, CPT and ICD 9 codes strongly preferred.
Other Qualifications:
Ability to read and communicate effectively in English. Advanced computer and office equipment knowledge, including windows based programs. Detail oriented, strong organizational skills, and ability to multitask in a fast paced environment. Consistently pleasant and helpful with strong customer service skills. Ability to remain calm and defuse difficult situations. Ability to work individually, and as a member of a team. Excellent interpersonal and communication skills. Ability to be flexible with changing priorities, work volume, procedures, and variety of tasks.
License or Certification:
Benefit Eligible:Yes
Exemption Status:Non-exempt
Hours/Pay Period:Half Time: 56 hours every 2 weeks
Schedule Details:Monday- Friday between 8am-5pm
Weekend Schedule:
Compensation Detail:Education, experience, and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.26 per hour
Staffing Specialist:Joan Kawell
Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You''ll discover a culture of teamwork, professionalism and mutual respect -- and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

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