Patient Service Representative Job

Company Name:
Mayo Clinic
Job Posting Number: 34255BR
Job Posting Title: Patient Service Representative
Job Posting Category: Office/Secretarial/Clerical Support
Work Site: MCHS - NW WI - Eau Claire
Department: Revenue Cycle
Job Description
Mayo Clinic Health System in Eau Claire partners with Manpower to fill this position. Please read carefully through the following options:
1.If you are currently registered with Manpower, it is not necessary for you to fill out an application online. Please contact the Manpower office at o inquire about this position.
2.If you are not currently registered with Manpower, please do not fill out the Mayo Clinic Health System online application. You will need to apply online through the Manpower website at . Please choose Mayo Clinic Health System from the "Office Location Nearest You" section of the application.
3.If you are a current employee of Mayo Clinic or Mayo Clinic Health System, please continue to the online application. You do not need to register with Manpower.
Perform patient check in and registration for clinic and hospital visits. Ensure all demographic and insurance information is accurate and update in billing systems. Assist patients and family members with billing and account questions, including following up with insurance companies and internal departments as needed. Request payments from patient for their out of pocket responsibility at or before the Point of Service. Accept and process patient payments for visits and account balances, ensuring cash is accurate and secure at all times. Ensure all encounters occur in a courteous, professional and confidential manner.
Basic Qualifications:
Basic accounting knowledge (understanding of debits and credits). At least one year of customer service experience. Frontline medical office experience preferred.
Other Qualifications:
Ability to read and communicate effectively in English. Detail oriented, strong organizational skills, and ability to multitask. Consistently pleasant and helpful with strong customer service skills. Ability to remain calm and defuse difficult situations. Ability to work individually, and as a member of a team. Excellent interpersonal and communication skills. Basic computer and office equipment knowledge, and ability to operate windows based programs.
License or Certification:
Benefit Eligible: Yes
Exemption Status: Non-exempt
Hours/Pay Period: Full Time: 80
Schedule Details: Primarily: Monday - Friday 6am -6pm.
Weekend Schedule: Rotating weekends: Saturday and Sunday mornings currently.
Compensation Detail: Education, experience, and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $11.78 per hour.
Staffing Specialist: Joan Kawell
Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You''ll discover a culture of teamwork, professionalism and mutual respect -- and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Req ID: 34255BR
Date: Sun, 06 04 2014 00:00:00 GMT
Country: US
State: WI
City: Eau Claire
Postal Code: 54701
Locale: en_US

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