Unemployment Insurance Customer Service Agent
3.
4 Eau Claire, WI Eau Claire, WI Full-time Full-time $21.
23 an hour $21.
23 an hour Introduction Use your customer service experience to help people filing for Unemployment Insurance (UI) benefits! The Department of Workforce Development (DWD) is hiring Unemployment Insurance Customer Service Agents for full-time positions that pay $21.
23 per hour with benefits and advancement opportunities.
These positions provide customer service in a call center environment Monday-Friday, 1st shift, with an occasional shift on Saturdays.
We have eleven full-time positions headquartered at our Eau Claire and Menomonee Falls office locations.
Our Eau Claire office is located off US Business 53 near the Highway 53 bypass.
Our Menomonee Falls office is located near WI 190 and I-41, just a 20-minute drive from Milwaukee.
Remote Work Expectations:
These positions are NOT solely work from home positions.
These positions are required to report in-person to their headquarter office for the first twelve weeks of new hire training.
Once sufficient training is completed and initial objectives have been met, these positions may be permitted to work remote in Wisconsin at times.
These positions will be required to report to the office for additional training or other business needs, sometimes on short notice.
Remote work options are subject to change based on business needs and/or agency directives.
This recruitment may be used to fill similar part-time or full-time Permanent, Project, or Limited Term Employment (LTE) positions.
If you are bilingual in English and Spanish, please apply to our Bilingual Customer Service Agent job opening 13255.
The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills.
The State of Wisconsin offers an exemplary benefits package with:
Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
Excellent and affordable health insurance options (starting at $39/month for single and $97/month for family coverage).
Other great insurance options (dental, vision, life, and more).
A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.
Public service is rewarding! This position may be eligible for Public Service Loan Forgiveness.
Apply now to find out why there's so much to love about working for Wisconsin.
Position Summary UI Call Centers are fast-paced, high-demand work environments.
UI Customer Service Agents spend the day answering telephone calls helping customers.
Customers are both unemployed persons who are applying for unemployment benefits, and employers.
UI Customer Service Agents answer questions about unemployment claims and the unemployment program.
They help customers find information and resources on our website and, when needed, interview unemployed persons to get information needed to file their claim for unemployment benefits.
UI Customer Service Agents must be able to work well in a team, organize work to meet deadlines, adjust to changing priorities and backlogs, work independently and exercise independent judgment, remain on the telephone handling incoming calls for long periods of time, and resolve calls within specified time limits.
For more information, please see the Position Description.
Salary Information Starting salary is $21.
23/hour, plus excellent benefits.
A 12-month probationary period will be required.
The classification title for these positions is Employment Security Assistant 3 (schedule 02, range 11).
These positions are not represented in a collective bargaining unit and are non-exempt under the Fair Labor Standards Act.
Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment.
Starting pay may vary for current state employees.
Job Details Criminal histories:
we consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled.
For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.
Eligibility to work in United States:
applicants must be legally entitled to work in the United States (i.
e.
a US citizen or national or a lawful permanent resident) at the time of appointment.
DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas.
This is not a contract position.
Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Disabled veterans:
qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.
275 WI Stats.
Email the HR contact listed in this announcement for information on how to apply under this provision.
Qualifications Qualifications marked with an asterisk ( ) below will be evaluated in the first step of the selection process.
Additional qualifications may be evaluated in subsequent steps.
You need to have experience in:
Providing full service to meet customer needs.
Interpreting and applying rules, policies, or complex instructions.
Using basic office software such as Microsoft Word, Outlook, web-based applications or similar.
Collecting accurate data, including attention to detail, and the ability to find necessary information independently.
Written and verbal communication skills.
It would be nice to have experience in any of the following:
Working in a call center.
Working with government benefit and/or insurance programs.
Using databases/mainframe systems, and/or SharePoint or other data sharing software.
How To Apply Note:
If you are viewing this posting on an external site, please visit Wisc.
Jobs (search 13254) to complete your application.
Click Apply for Job to start the application process.
That will prompt you to access your existing account or create a new account.
You will be asked to attach a resume as part of the application process, and if you wish, you may also attach a letter of qualifications further describing how you meet the job qualifications.
It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job.
Additional guidance on developing your resume and letter of qualifications (including a template) is available at this link.
Please note that once you submit your application, you will not be able to update your materials.
What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process.
The most qualified applicants will be invited to participate in the next step of the selection process.
Therefore, within a couple weeks of applying please watch your email account closely for updates.
Interviews will be conducted remotely, by phone, from the end of February through early March.
We hope to extend offers of hire by early April for a start date in late April.
If you have questions, please email email protected .
DWD is an Affirmative Action and Equal Opportunity employer seeking a diverse and talented workforce.
Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply.
We provide reasonable accommodations to qualified applicants and employees with disabilities.
Deadline to Apply Application materials must be submitted by the final deadline of 11:
59 PM (central standard time) on January 28, 2024.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Eau Claire, WI Eau Claire, WI Full-time Full-time $21.
23 an hour $21.
23 an hour Introduction Use your customer service experience to help people filing for Unemployment Insurance (UI) benefits! The Department of Workforce Development (DWD) is hiring Unemployment Insurance Customer Service Agents for full-time positions that pay $21.
23 per hour with benefits and advancement opportunities.
These positions provide customer service in a call center environment Monday-Friday, 1st shift, with an occasional shift on Saturdays.
We have eleven full-time positions headquartered at our Eau Claire and Menomonee Falls office locations.
Our Eau Claire office is located off US Business 53 near the Highway 53 bypass.
Our Menomonee Falls office is located near WI 190 and I-41, just a 20-minute drive from Milwaukee.
Remote Work Expectations:
These positions are NOT solely work from home positions.
These positions are required to report in-person to their headquarter office for the first twelve weeks of new hire training.
Once sufficient training is completed and initial objectives have been met, these positions may be permitted to work remote in Wisconsin at times.
These positions will be required to report to the office for additional training or other business needs, sometimes on short notice.
Remote work options are subject to change based on business needs and/or agency directives.
This recruitment may be used to fill similar part-time or full-time Permanent, Project, or Limited Term Employment (LTE) positions.
If you are bilingual in English and Spanish, please apply to our Bilingual Customer Service Agent job opening 13255.
The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills.
The State of Wisconsin offers an exemplary benefits package with:
Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
Excellent and affordable health insurance options (starting at $39/month for single and $97/month for family coverage).
Other great insurance options (dental, vision, life, and more).
A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.
Public service is rewarding! This position may be eligible for Public Service Loan Forgiveness.
Apply now to find out why there's so much to love about working for Wisconsin.
Position Summary UI Call Centers are fast-paced, high-demand work environments.
UI Customer Service Agents spend the day answering telephone calls helping customers.
Customers are both unemployed persons who are applying for unemployment benefits, and employers.
UI Customer Service Agents answer questions about unemployment claims and the unemployment program.
They help customers find information and resources on our website and, when needed, interview unemployed persons to get information needed to file their claim for unemployment benefits.
UI Customer Service Agents must be able to work well in a team, organize work to meet deadlines, adjust to changing priorities and backlogs, work independently and exercise independent judgment, remain on the telephone handling incoming calls for long periods of time, and resolve calls within specified time limits.
For more information, please see the Position Description.
Salary Information Starting salary is $21.
23/hour, plus excellent benefits.
A 12-month probationary period will be required.
The classification title for these positions is Employment Security Assistant 3 (schedule 02, range 11).
These positions are not represented in a collective bargaining unit and are non-exempt under the Fair Labor Standards Act.
Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment.
Starting pay may vary for current state employees.
Job Details Criminal histories:
we consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled.
For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.
Eligibility to work in United States:
applicants must be legally entitled to work in the United States (i.
e.
a US citizen or national or a lawful permanent resident) at the time of appointment.
DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas.
This is not a contract position.
Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Disabled veterans:
qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.
275 WI Stats.
Email the HR contact listed in this announcement for information on how to apply under this provision.
Qualifications Qualifications marked with an asterisk ( ) below will be evaluated in the first step of the selection process.
Additional qualifications may be evaluated in subsequent steps.
You need to have experience in:
Providing full service to meet customer needs.
Interpreting and applying rules, policies, or complex instructions.
Using basic office software such as Microsoft Word, Outlook, web-based applications or similar.
Collecting accurate data, including attention to detail, and the ability to find necessary information independently.
Written and verbal communication skills.
It would be nice to have experience in any of the following:
Working in a call center.
Working with government benefit and/or insurance programs.
Using databases/mainframe systems, and/or SharePoint or other data sharing software.
How To Apply Note:
If you are viewing this posting on an external site, please visit Wisc.
Jobs (search 13254) to complete your application.
Click Apply for Job to start the application process.
That will prompt you to access your existing account or create a new account.
You will be asked to attach a resume as part of the application process, and if you wish, you may also attach a letter of qualifications further describing how you meet the job qualifications.
It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job.
Additional guidance on developing your resume and letter of qualifications (including a template) is available at this link.
Please note that once you submit your application, you will not be able to update your materials.
What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process.
The most qualified applicants will be invited to participate in the next step of the selection process.
Therefore, within a couple weeks of applying please watch your email account closely for updates.
Interviews will be conducted remotely, by phone, from the end of February through early March.
We hope to extend offers of hire by early April for a start date in late April.
If you have questions, please email email protected .
DWD is an Affirmative Action and Equal Opportunity employer seeking a diverse and talented workforce.
Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply.
We provide reasonable accommodations to qualified applicants and employees with disabilities.
Deadline to Apply Application materials must be submitted by the final deadline of 11:
59 PM (central standard time) on January 28, 2024.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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