PT E-Commerce Fraud Prevention
Eau Claire, WI Eau Claire, WI Part-time Part-time 21 hours ago 21 hours ago 21 hours ago WHY MENARDS? Profit Sharing 401k Highly collaborative work environment On Campus coffee shop/cafeteria with live music! POSITION
Summary:
The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.
com or through our online or integrated systems.
Menards is looking for a candidate who is able to work in an efficient manner both independently and on a team.
If this sounds like you, we want to talk to you! APPLY TODAY! PRIMARY
Responsibilities:
Performs fraud review for any orders that are designated for review within our systems.
Review of flagged accounts using resources to mitigate risks.
Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders Utilize Menards provided programs, third party software and external websites.
Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
Respond to fraud related issues including emails and telephone calls.
Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead POSITION REQUIREMENTS:
Ability to communicate in a professional and articulate manner, both verbally and written Ability to solve difficult problems and come up with effective solutions Must be willing to work every other weekend, 8-5 Saturday and Sunday Must be able to set priorities and hit strict deadlines Must be proficient with Microsoft Excel, Word, Outlook Must be willing to relocate to Eau Claire, WI Performs fraud review for any orders that are designated for review within our systems.
Review of flagged accounts using resources to mitigate risks.
Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders Utilize Menards provided programs, third party software and external websites.
Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
Respond to fraud related issues including emails and telephone calls.
Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead Ability to communicate in a professional and articulate manner, both verbally and written Ability to solve difficult problems and come up with effective solutions Must be willing to work every other weekend, 8-5 Saturday and Sunday Must be able to set priorities and hit strict deadlines Must be proficient with Microsoft Excel, Word, Outlook Must be willing to relocate to Eau Claire, WI.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.
com or through our online or integrated systems.
Menards is looking for a candidate who is able to work in an efficient manner both independently and on a team.
If this sounds like you, we want to talk to you! APPLY TODAY! PRIMARY
Responsibilities:
Performs fraud review for any orders that are designated for review within our systems.
Review of flagged accounts using resources to mitigate risks.
Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders Utilize Menards provided programs, third party software and external websites.
Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
Respond to fraud related issues including emails and telephone calls.
Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead POSITION REQUIREMENTS:
Ability to communicate in a professional and articulate manner, both verbally and written Ability to solve difficult problems and come up with effective solutions Must be willing to work every other weekend, 8-5 Saturday and Sunday Must be able to set priorities and hit strict deadlines Must be proficient with Microsoft Excel, Word, Outlook Must be willing to relocate to Eau Claire, WI Performs fraud review for any orders that are designated for review within our systems.
Review of flagged accounts using resources to mitigate risks.
Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders Utilize Menards provided programs, third party software and external websites.
Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
Respond to fraud related issues including emails and telephone calls.
Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead Ability to communicate in a professional and articulate manner, both verbally and written Ability to solve difficult problems and come up with effective solutions Must be willing to work every other weekend, 8-5 Saturday and Sunday Must be able to set priorities and hit strict deadlines Must be proficient with Microsoft Excel, Word, Outlook Must be willing to relocate to Eau Claire, WI.
Estimated Salary: $20 to $28 per hour based on qualifications.
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